| Q. How
do I get more information and start the process of
planning a sleepover? |
| |
A. The easiest way to begin is by opening a new client account. You can
find this selection on our home page just below the log in
button. After you create a new client account go back to
the home page and log in with your email and password.
Next, select the "Add Pet" button and create a profile
for your pet(s). Plan a sleepover by selecting "Plan A
Sleepover" from menu on the left of the screen and
follow the prompts. This step in no way obligates you and
you may enter comments as well. Our coordinator will
contact you after we receive your information to answer
any questions you may have and walk you through the
process of how planning a sleepover for your pet works. As
an alternative to creating an account, please give us a
call and we will be happy to answer all your questions. |
| |
| Q.. How
do you select the host families? |
| |
A. First we ask
prospective hosts a series of questions in a phone
interview to determine if they qualify. Next, we
personally visit each host family at their home. We
conduct a second phase interview of the candidate, inspect
their home and yard, and answer their questions. All our
hosts are home full time. We select only those people to
whom we would entrust our own dogs - and we are very
choosy!
|
| |
| Q. Will I meet the host who will care
for my dog? |
| |
A. Absolutely.
When a pet parent establishes an account and plans
a sleepover on our website or calls us, our coordinators
ask a few questions to identify the particular needs of
the pet and his family. The coordinator uses that
information to select a host family that best meets those
needs. Then the coordinator arranges a telephone interview
between the pet parent and the host. If both the host and
the pet parent are satisfied with the preliminary match,
the host invites the client over to meet them. When the
match is approved, our coordinator will complete the
reservation.
Although we offer a pick-up and drop-off service to our pet parents, we
encourage them to drop off their pets themselves for the
first visit. That way they can meet the host in person and
see the home in which the pet will stay. We also encourage
all of our pet parents to leave their pet for one day of
daycare with the host family before leaving the pet for
any extended period of time.
|
| |
| Q. Does
Sleepover Rover offer daycare services? |
| |
A. Yes, we do! We also have monthly daycare packages available! |
| |
| Q. Who do I pay and what means of
payment do you accept? |
| |
A. All our host
families are under contract
with Sleepover Rover Inc. The way our relationship
works is they focus 100% of their attention on caring for
the dogs they host and we take care of everything else for
them; advertising, reservations, payment, the client
agreement etc. Checks
may be made payable to Sleepover Rover, Inc., due when
service is contracted. We also accept MasterCard and Visa.
|
| |
| Q. May
I offer a gratuity to my pet sitter? |
| |
A. Yes, you may offer it directly to your sitter or include it with your
payment to Sleepover Rover, Inc. 100% of gratuities go to
your pet host. |
| |
| Q. What
is your cancellation policy? |
| |
A. We give a full refund less a $25 cancellation fee if you notify us at least 14
days prior to your pet's drop off date. There is NO REFUND for
cancellations with less than 14 days notice, or for early pick up. This policy is to necessary to maintain the
quality hosts in our network.
|
| |
| Q. Does Sleepover Rover, Inc. ever
share my information with any other company or individual? |
| |
A. We honor your trust by
keeping all your information private. We do not share
information with any other company or organization. Your
credit card transactions are processed through our secure
Bank of America site. |
| |
| Q. Will
I have the same pet host for future sleepovers? |
| |
A. You may request the same pet host for future sleepovers. If that host is
available at the time you need them, we will honor that
request. |
| |
| Q. What
happens if my pet becomes ill or injured? |
| |
A. In any emergency, we will always try to reach you or your emergency
contact immediately. Furthermore, before you leave your
pet with the host, we will record your instructions for
emergencies including emergency veterinary care.
We require that you keep a credit card number on
file in the event of unforeseen emergencies. If necessary,
your pet host or a representative from Sleepover Rover,
Inc. will take your dog to your veterinarian and
coordinate the care necessary - just as you would
yourself. |
| |
| Q.
Is there a way for you to keep in touch with us, just to
let us know everything is okay? |
| |
A. Absolutely! Your pet host can keep in touch through email or
voice mail or you may call them directly while you are
away. Your peace of mind is very important to us!
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